La Casa Companion - Privacy Policy & License Agreement

Contents:

1. Who are we?
2. Why we collect information about you
3. The information we process about you
4. Why we use your information
5. How long we hold your information and how it is secured?
6. Processing your information outside the EEA
7. What are my rights when you process my data?
8. Contact us
9. La Casa Companion app

1. Who are we?

For the purposes of the General Data Protection Regulation (EU) 2016/379 ['GDPR'] and the Data Protection Act 2018, the data controller is La Casa, Nexus Building, Bellfield, Dublin 4, Ireland. This statement sets out how we, as a data controller, collect and process personal data about:

• Visitors to our websites
• Individuals who we communicate or interact with in the course of our business
• Clients and or care recipients
• Individuals nominated by a client and or care recipient to be a part of their 'Companion' (e.g. emergency contacts/next-of-kin for a client or care recipient)
  Note: The 'Companion' is a group of the care recipient's nominated contacts who are contacted (with their consent) by La Casa at specified events (e.g. in case of emergency, at a scheduled time, to provide assistance to a care recipient, to make contact with a care recipient, etc.) or to enable ongoing assistance and support to the care recipient.
• Individuals whose personal data is provided to us in connection with the provision of our Services
• Business referrals passed to us (with the consent of the referred person)
• Employees

Our "websites" includes this website, all our associated sites (such as our blogs) and our social media pages. This statement also sets out information about data subject rights and our obligations under data protection law.

We use optional cookies to optimise navigation of our website. We only set strictly necessary cookies by default and you can accept optional cookies if you wish. For more information, please see our Cookie Policy.

2. Why we collect information

In order to carry out our business, we need to collect and use personal information about the individuals who come into contact with us. The personal information we process is provided to us directly by a client, care recipient or potential client or service use, or individuals referred to us with the consent of the referrer:

• To enter into, to take steps to enter into and or to process a request to enter into, a contractual relationship with La Casa (e.g. or services and or products).
• To respond to any enquires from any client, prospective clients or authorised circle of care members.
• To respond to any enquiries.
• To provide (with consent) monitoring and or remote home care to a care recipient.
• To provide assistance to a client or care recipient.
• To respond to emergency alarms or situations (in order to provide assistance).
• To contact (with consent) a services users nominated Companion.
• To contact medical professionals and emergency services in the event an individual requires assistance.
• To investigate any suspected or actual unauthorised use of our services and or products.
• To prevent, monitor, investigate and or report any suspected criminal activities that may impact on La Casa.
• To protect the vital interests of user on a case-by-base basis.
• To comply with a legal obligation to which we are subject to, e.g. mandatory reporting of any vulnerable adult in harm, etc.
• For the purpose of any legitimate interest pursued us on a case-by-case basis.

3. The information we process

• Identity – Name, surname, title, and other identifying information provided by you
• Contact information – Address, email address, phone number.
• Companion and Subscribers – Persons listed in the Managed Service Contract, including, if applicable, details of successors, assignees or those with power of attorney or other authorised or legal representatives.
• Details of a client's health and habitation status – illnesses, medical conditions, health status, living status, cohabitation status, medications, emergency contacts, daily routines, etc. in order to provide monitoring and care.
• Website user statistics (Google Analytics) – Location, time, date and details of your visit to our website (as anonymous statistics) Please see our Cookie Policy for more information.
• Marketing information – If you have expressed an interest in our Services or requested updates, we will contact you with relevant information until such time as you opt – out of communications.

4. Why we use your information

In addition to the above, we only collect or process your personal data, where required, for one or more of the following purposes (or lawful basis for processing):

To enter into a contract, or to take steps to enter into a contract, or to fulfil the terms of a contract:

• To provide information to prospective clients on our products and services.
• To provide our products and services to a client on foot of a contract with La Casa.
• To provide follow up services, aftercare, repairs, review of products and services, to a client on foot of a contract with La Casa.
• To ensure payment to La Casa of any monies due.
• Engaging service providers and suppliers and for the provision of and payment for goods and services.
• Filling vacant positions and for the engagement and payment of employees.

To run our organisation on a day-to-day basis including to:

• Contact stakeholders: Business contact information relating to stakeholders (e.g. business card information, contact details, role/position in company, etc) is processed for legitimate business-related purposes.
• Compile and process your information for audit, statistical, reporting or research purposes (including, in some instances, making your data anonymous) in order to help us understand market trends.
• Protect our business, reputation, resources and equipment and manage our network systems, and information.
• Manage and administer our legal and compliance affairs.
• Managing and responding to complaints about us.
• Effectively manage the functionality and usability of the website.

5. How long we hold your information and how it is secured?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Processing your information outside the EEA

We may transfer your personal data outside the European Economic Area (EEA). Where we do so, we will ensure that appropriate safeguards are in place to protect your personal data.

7. What are my rights when you process my data?

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

8. Contact us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

La Casa
Nexus Building, Bellfield
Dublin 4, Ireland
Email: info@lacasa.care

9. La Casa Companion app

This privacy policy applies to the La Casa Companion mobile application and all related services provided by La Casa.